At Polli Pure, we value your shopping experience and understand that situations may arise where you need to cancel an order. Our cancellation policy is created to make the process clear, convenient, and fair for both our customers and our service team.

Cancellation Request

Customers may request cancellation of an order before it enters the processing or shipping stage. To submit a cancellation request, please contact our customer support team with your order details as soon as possible.

Please include:

• Order number

• Customer name

• Registered phone number

• Reason for cancellation (optional)

Cancellation Time Limit

An order can only be cancelled before it is confirmed for shipment. Once the product has been packed, dispatched, or handed over to the delivery partner, cancellation requests may no longer be accepted.

In such cases, customers may be eligible for return or exchange based on our Return & Refund Policy.

Cash on Delivery Orders

Customers placing Cash on Delivery orders can request cancellation before shipment confirmation. We encourage customers to cancel unwanted orders promptly to help us maintain efficient delivery services.

Cancellation by Polli Pure

We may cancel an order in certain situations, including but not limited to:

• Product availability issues

• Incorrect customer information

• Payment verification problems

• Technical errors during order processing

• Suspicious or unusual order activity

If we cancel an order that has already been paid for, the applicable refund will be processed according to our refund procedure.

Important Note

Once an order has reached the shipping stage, our team may not be able to stop the delivery process. Customers are requested to carefully review their order details before completing the purchase.